ACCOUNT & DATA
Request account deletion
Last updated: 18 October 2026
You can request deletion of your YDestiny - Social Astrology account and associated personal data without reinstalling the app or purchasing anything.
The link opens your email app. Send the message to start your request.
1. Send your request
Email mobitoolsro@gmail.com with the subject “YDestiny — account deletion”. Send it from the email associated with your account when possible. Include your profile name and sign-in method (email, Google or Apple). For Sign in with Apple, you may use your Apple relay email. Do not send your password, payment card details or identity documents.
2. Verify ownership
The support team may ask you to confirm ownership through your registered email or sign-in method. We do not delete an account solely because someone provides an email address. If you no longer have access, explain this in your request so support can help with verification.
3. Confirmation and timing
We aim to complete verified requests within one month and confirm the outcome by email. If additional verification or a lawful exception affects the request, we will explain what is needed and any applicable extension. Sending the email starts a request; it does not immediately erase your account.
What the request covers
The request covers your account identity, profile and birth details, profile photos, your posts and uploaded media, comments, likes, matches and connections, messages, AI conversations and other personal data associated with your account. Shared content and conversation records will be removed or anonymised where applicable, subject to the exceptions below.
Information that may be retained
Minimal purchase transaction and anti-fraud records may need to remain to prevent the same purchase being credited more than once and to meet legal obligations. Information needed for security incidents, abuse reports or legal claims may also be retained for the period required for that purpose. Support will identify any retained categories, reason and applicable retention period in its response. These exceptions do not mean that your public profile remains active.
Subscriptions and purchased credits
Requesting account deletion does not cancel an Apple or Google subscription automatically. You can manage or cancel it in the store settings; cancellation is not a condition for submitting a deletion request. Deletion removes access to unused credits and account content. Refund requests are handled under the store’s rules.
From the mobile app
Open YDestiny → Profile → Delete account. If that process fails or you cannot access your account, use the email option on this page. You do not need to install the app again.